RMA Return Form

RMA Process  |  RMA Form

It’s important to note that the Consumer Contract Regulations safeguard all online purchases, granting you the ability to cancel an order within 14 days of receiving the item. The right to cancel doesn’t apply to products that have been custom-made for you, such as components of a heating system or in-store discounted items not typically stocked.

We have, however, extended this time, and we will accept returns within 30 days from the day that you receive your item. You should be aware that any refund for returns will not include the original cost of enhanced shipments such as Tracked 24 or guaranteed next-day delivery. It should also be noted that items must be returned in an unused and resellable condition with unopened manufacturer packaging if sent that way, with any security packaging also intact.

We’ll also provide a return shipping label if the return is a result of our error (you received an incorrect or proven defective item, etc.). If this facility is used and the item does not prove to be incorrect or defective, we will deduct the cost of the return postage from the refund.

You should expect to receive your refund within one week of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

RMA RETURN FORMKindly complete the RMA Return form provided to assist us in processing your return. If you encounter any issues with your products, please get in touch with us at 01452 238 287. For additional details, please proceed to fill out the RMA form below.

In the unlikely event that you want to return your product within the 30-day period, please fill out the form below.

We’ll also provide a return shipping label if the return is a result of our error (you received an incorrect or proven defective item, etc.). If this facility is used and the item does not prove to be incorrect or defective, we will deduct the cost of the return postage from the refund.

You can send your products back to the following address:

Returns Department (RMA Number),

On-Demand Supplies, Unit B2 Churcham Business Park, Gloucester, Gloucestershire, GL2 8AX, UK

If possible, please write your order or invoice number clearly on the back of the package.
Your statutory rights are not affected.

If you feel this is a result of our error, please contact us at enquiry@ondemandsupplies.co.uk