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Payments & Privacy

Payment  |  Privacy Policy  |  Data Security  |  Shipping

Discover the excellence of On-Demand Supplies, an online business fueled by family values, specialising in plumbing and drainage supplies. Our unwavering commitment to our customers’ satisfaction is at the heart of everything we do. Embracing our pledge to provide you with an exceptional experience, we hold your business in the highest regard. 

Explore the array of benefits we offer, including our 30 Day Money Back, hassle-free Returns Policy, streamlined RMA Returns process, and a well-defined Complaints Procedure. Your contentment is our priority, and we’re dedicated to ensuring your complete peace of mind throughout your journey with us.

 We Have Supplied Over 750,000+ Satisfied Customers.


Payments are collected through our Secure Payment Gateway which is PCI-DSS compliant for all PC, Tablet and mobile platforms. We do not hold any sensitive payment information on our servers

We accept PayPal, Google Pay, Apple Pay and all major credit cards.

Essential Information We Collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when. you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

Remember who you are after you log in so that you do not need to authenticate at each click.
Monitor if our website is running with the high performance we are dedicated to providing.
Let you browse between products without having to start back from the home page at each click.
Remember if you put something in your shopping cart before you decide to checkout.
Control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies, without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.


If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address, and your shipping and billing address.

We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information when you go through our checkout before letting you finalise your purchase with the payment.


You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again — you just have to log in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details below.

Operations Manager
Unit B2, Churcham Business Park,
Churcham, Gloucestershire,
United Kingdom

Alternatively, feel free to send us an email at: enquiry@ondemandsupplies.co.uk


If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest.

If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

All of our personally controlled data (we do not hold any payment information on any of our systems) are password protected (and changed every 30 days) and also controlled by the data deletion and/or obfuscating process detailed in this document. No information will be stored on portable hard drives.


We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, and where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience.

The information on your visit provides us with insights into your interests and allows us to send you relevant communications. We capture this information through cookies, called a “beacon,” that we allow you to block.

We use the following external service providers to run our store and process orders:

WooCommerce – Webstore Provider based in the US and a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Linnworks – Linnworks has examined the relevant provisions of the GDPR and has made appropriate changes to its software, contracts, and documentation to support both Linnworks’ and our compliance. This now includes the provision of data purging and data obfuscating. This allows On-Demand Supplies to either delete or obfuscate customer information that has not been used for a period of 12 months, or on specific request from any Customer. This obfuscation will include replacing the customer name, first line of their address, email, and phone number with “*”, ensuring that none of this data is readable.

eBay & Amazon – On-Demand Supplies also trades on eBay and Amazon which are both GDPR compliant.

We integrate with a number of shipping companies to fulfil your orders, including:

Royal Mail Group including Parcelforce – “Royal Mail is committed to high standards of information security, privacy, and transparency and will comply with the General Data Protection Regulation (GDPR)”. Royal Mail Group has internal data retention policies that cover the requirements for data retention and secure disposal/destruction of information waste in compliance with the Group’s legal and regulatory obligations.

The Group sub-contracts some of its personal data processing to external data processors. Prior to appointment, our sub-contractors go through a detailed security audit and must adhere to the Royal Mail Group information security policies. Any compliance issues are reported through the relevant supplier manager to Group Compliance for advice and then escalated appropriately.

Parcel2Go – Parcel2Go has reviewed its privacy policy to ensure compliance with GDPR as detailed below “Parcel2go.com Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

In this privacy policy, we explain how we collect and use your personal information. ‘We’ are Parcel2go.com Limited and we are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation.”

We also use other external providers to provide the most competitive services. These are listed below:

Xero – Accountancy Software Providers. The following are the measures that Xero has adopted in order to comply with GDPR Regulations
Data Maps – Xero has created comprehensive data maps that track personal data flows throughout their systems and services
Data Processing Records – Xero has produced GDPR-compliant data processing records
Vendors – Xero has put GDPR-compliant terms in place with our vendors
Data Subject Rights – Xero has put processes in place for dealing with key data subject rights
Data Processing Addendum – Xero has produced a GDPR-compliant DPA (for more information see the FAQs below)
Privacy Notice – Xero has updated their privacy notice to be GDPR compliant as well as more clear, concise, and transparent about how we process personal data
Data Breach Notification – Xero has updated their incident response procedures to bring them into line with GDPR
Data Protection Training – Xero has implemented a company-wide data protection training module for all Xero personnel
Data Protection Impact Assessment – Xero have implemented a DPIA procedure and integrated that into their system and product development

Other providers we use are listed below, with no Customer information in the form of data being accessible to these organisations, with access to this information protected from them by secure passwords:

DropBox, P&L Administration Services, Fibre Marketing, Accountancy and Tax Services

Many. We might need to share your personal information to comply with applicable legal obligations.

You can contact our Data Privacy Leader here:

Unit B2, Churcham Business Park
Churcham, Gloucestershire

Or send us an email at: enquiry@ondemandsupplies.co.uk


If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page so it will be visible as you enter our store.

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